Frequently Asked Questions

ABOUT OUR HAIR

Remy hair stands out as the premium choice for hair extensions! What sets Remy hair apart? The distinctive quality of Remy hair lies in the preservation of its cuticles, and each hair strand is meticulously arranged in the natural direction of growth. As a result, you enjoy gorgeous, silky-smooth hair that is resistant to tangling. Kiwi Hair exclusively uses Remy hair in all of our clip-in, tape in, and i-tips extensions.

Double drawn extensions ensure uniform thickness from root to tip. Our extensions boast 100% human Remy hair, meticulously double drawn with the cuticle preserved. We take pride in the exceptional quality of our extensions and stand firmly behind the excellence we deliver!

Kiwi Extensions sources its hair ethically from around the world.

Tape-in extensions offer a semi-permanent solution, perfect for those seeking effortlessly styled "I woke up like this" hair. Imagine the convenience of maintaining full, thick hair without the daily hassle of putting in and taking out extensions. The installation of tape-in extensions takes approximately 45 minutes to 1.5 hours, and they can last anywhere from 6-9 weeks. With proper care, the hair can even be reinstalled for up to a year.

Our Tape-In Extensions Install Method:
The medical adhesive used in Kiwi tape-in extensions is hypoallergenic, providing a secure application that is easily removable and suitable for reapplication. A patch test is recommended, especially for those with a sensitive scalp or first-time users of tape-in extensions.

The application involves "sandwiching" the hair between two pieces of tape. For thinner hair types, a single piece with single-sided tape may be applied.

Professional installation is highly recommended, and we always advise using a tester piece. It's important to note that Kiwi Extensions cannot be held responsible for any issues experienced after the extensions have been fully installed.

Clip-in extensions provide an ideal solution for those seeking a temporary boost in length and volume for their natural hair within minutes. As they are not permanent, these extensions are incredibly easy to apply and remove. Offering a cost-effective option, clip-in extensions are the go-to choice for achieving a natural, healthy, and fabulous look.

Kiwi Extensions I-tip Extensions offer a semi-permanent extension solution, with each installation lasting approximately 6-9 weeks. The unique feature of I-tip Extensions is the absence of heat or glue during the installation process, making it a versatile option suitable for all hair types.

Kiwi I-tip Extensions are installed strand-by-strand, making them an excellent choice for individuals with thin hair, as no heat or glue is involved. The application involves threading each I-tip and a strand of the client's hair into a looping tool, passing through a cooper looping bead, and then attaching it to the client's hair by clamping the bead. The end result is a seamless blend of the client's natural hair with the beautiful new Kiwi Extensions.

Proper care plays a crucial role in maintaining the longevity of your hair extensions. Given that our hair is 100% human, treating it with the same care as your natural hair is paramount. Always handle your extensions with gentleness, brushing them delicately during wear and before storing. Store your hair securely in the provided zip bag or on a hang-your-hair hanger inside a carrier. Remember, the more products and heat applied, the more care your hair will require.

For clip-in extensions, the average lifespan ranges from 6 months to well over a year or even longer with proper care!

Tape and i-tip extensions typically last 6-12 weeks or longer, contingent on proper care. Our semi-permanent line can be installed and re-installed, but it's essential to avoid dyeing, using purple shampoo, or making alterations to ensure a longer lifespan. Keep in mind that this is an average, and individual lifespans may vary.

In general, diligent care significantly extends the lifespan of your extensions. Deep conditioning is a key factor, and we recommend doing so weekly if you frequently wear them. Overnight deep conditioning with a small amount of Argan or Almond Oil is a delightful option. Lay your extensions flat to dry on satin or silk for optimal results.

Kiwi Extensions tape-ins, i-tips and clip-in hair extensions are crafted from the highest grade of hair, 100% virgin human hair, constituting our luxury hair line designed to endure daily wear for as long as possible!

COLOR MATCH

Achieving a perfect match for your hair extensions is simpler than you might imagine! When reviewing online pictures, ensure that your screen brightness is set to its maximum, and disable night mode or any blue filters. We make every effort to accurately display the genuine colors online.

If you're having difficulty identifying or selecting the right color, you can effortlessly share a photo with us or schedule a virtual call with one of our kiwi sylists. For more information on this, visit Color Match

If you've opened the extensions and find that the color isn't a match, our team will strive to find the best resolution for you. Unfortunately, due to hygiene regulations, we cannot accept opened items for return. To ensure the purchased color is the best match, we strongly recommend using our color matching options. For additional assistance in color matching, please contact our Kiwi Stylist at contact@kiwiextensions.com or visit our color match page for more information.

The optimal light source for color matching is natural lighting, as it accurately reflects the true tone of hair.

ORDERING

Orders will be shipped on the same day if placed before 5 pm EST. Please be aware that we do not process orders for shipment on weekends or national holidays. The initial shipping day considered for transit is the following business day. You will receive email notifications for order placement, shipment, and delivery. All shipments come with real-time tracking and verified tracking numbers, allowing you to monitor your items around the clock and receive delivery confirmation. If you require additional assistance, feel free to contact our team at contact@kiwiextensions.com.

In the USA, orders under $800 incur no duties or taxes. However, orders exceeding $800 are subject to duties charged by the USA.

For deliveries within Canada, no duties are applied.

In other countries, duties and taxes are determined by the receiving country. It is advisable to contact local Customs and Border officials to estimate the duties and taxes applicable in your country.

Please note that Kiwi Extensions does not reimburse duties and taxes imposed by your home country. Abandoned packages resulting from customs and duties charges will not be refunded and may incur additional fees.

Begin by informing us about the items you intend to return by contacting us. Ensure you have the email address used for the order and your order number ready. Once you provide all the necessary details for the return, expect to hear back from us within 24-48 hours, along with an approved return center and mailing instructions.

Please contact us as soon as possible at contact@kiwiextensions.com and include the problem along with the order number. We will resolve the problem within 1-2 business days.

Please contact us as soon as possible at contact@kiwiextensions.com and include your order number.

Because of a significant influx of orders, all orders are promptly sent to processing to speed up the delivery of your products. If you require any changes, we will make every effort to accommodate you. Please send us an email promptly at contact@kiwiextensions.com

Kiwi Hair Extensions ships worldwide :)

Contact Us

If you have any other questions or concerns, please feel free to contact us.